ZOOBOOK CLIENTS PORTAL PRIVACY

Privacy Policy

Zoobook Systems LLC built the Zoobook Client Portal (henceforth referred to as “app”) as a Commercial tool. This SERVICE is provided by Zoobook Systems LLC and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at zoobooksystems.com unless otherwise defined in this Privacy Policy.

Obtaining a User Account

Clients of treatment agencies using Zoobook Systems LLC’s Zoobook application for storage of their electronic health record must request a user account through their individual provider via whatever means the provider has outlined. Zoobook Systems LLC does not provide user licenses (i.e. user accounts) to clients of treatment agencies directly. Licenses must be requested and approved through the treatment provider. Once approved by the provider, the client will receive a text and email including their unique username, password, and the login address https://app.zoobooksystems.com/Login.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us certain personally identifiable information, including but not limited to your name, email, and mobile phone number. The information that we request will be retained by us and used as described in this privacy policy.

Information Blocking Statement

Zoobook does not participate in any information blocking practices and follows all regulations as outlined within the 2015 CURES Act. Zoobook does not release any information without provider approval and payment for access. Access to any data is limited to the provider, and providers are limited to the data maintained in their environment. This includes clinical and non-clinical data.

For more information on extracting data and the fees and requirements associated with the extraction, please see https://zoobooksystems.com/disclosures.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your device called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Terms & Conditions

By using the Zoobook Client Portal, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also are not permitted to attempt to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Zoobook Systems LLC.

Zoobook Systems LLC is committed to ensuring that the Zoobook Client Portal is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Zoobook Client Portal stores and processes personal data that you have provided in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Zoobook Client Portal won’t work properly or at all.

You should be aware that there are certain things that Zoobook Systems LLC will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Zoobook Systems LLC cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Zoobook Systems LLC cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Zoobook Systems LLC cannot accept responsibility.

With respect to Zoobook Systems LLC’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Zoobook Systems LLC accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

With respect to Zoobook Systems LLC’s responsibility for your confidentiality when using the app, it is important to only use this app when in a private, secure, and comfortable setting in which no other individuals are present. Zoobook cannot control the setting in which you choose to use the app. Zoobook Systems LLC accepts no liability for any loss, direct or indirect, you experience as a result of your misuse of the app.

At some point, Zoobook Systems may wish to update the Zoobook Client Portal. The app is currently fully accessible through the most current version of the Chrome web browser; this requirement (and for any additional browser we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Zoobook Systems LLC does not promise that it will always update the app so that it is relevant to you and/or works with the Chrome browser version that you have installed on your device. However, your use of the app implies your promise to always accept updates to the application when offered to you. We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of 2022-12-30.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at support@zoobooksystems.com.